Refund and Return Policy

At Got My Message, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward refund and return policy.

Eligibility for Returns:

• Returns must be initiated within 15 days of delivery.
• Products must be unused and in their original condition and packaging.

Non-Refundable Items:

• Personalized or custom-printed mugs, unless defective.
• Sale items and gift cards.

How to Initiate a Return:

1. Contact us with your order number and the reason for the return.
2. Send the item to our return address, which we will provide.

Refund Process:

• Refunds will be processed within 15 days of receiving the returned item.
• Original shipping costs are non-refundable.